If you’re not satisfied with your order for any reason, neither are we. We will shake sky and earth to find a solution in order to fix the problem or we’ll refund your money 100%.

Our guarantee


If you ever have an issue with your LalaPrint order, please contact us immediately at support@lalaprint.com

This is what will happen next:

  1.          Confirmation

We’ll send you an automatically e-mail to confirm that we’ve received your message.

  1.          Answer

A member of our Customer Support Team will answer personally your e-mail along the next day.

  1.          Solution

Usually we can solve any problem immediately. To be sure to solve the problem properly, may one of our team members request you more details of your issue.

This means that…

Sometimes, we’ll have to reprint your order or we’ll give you a voucher, so you will be able to request your order, this will be free.

Anyway, at the end you’ll receive your order correctly.


If the problem can’t be solved:

Actually, we will be very surprised. That hardly happens. Anyway, we want you to be totally satisfied with your order.

If we really can’t solve your problem, we’ll refund your money.